Contact Us About Personal Credit Card Accounts

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Access your account

   Enroll

Manage and redeem my rewards
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Credit Bureau Agencies
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  • Visa® International
    1-800-847-2911
  • MasterCard® International
    1-800-826-2181
 Contact Us by Phone

Credit Card Customer Service:

  • Report a card lost or stolen
  • Balance inquiries
  • Pay by phone 
  • Dispute a charge
  • Transaction history

TDD

The best way to call us collect from outside the U.S. is to:

1. Engage an international (live) operator
2. Tell the operator you are calling the U.S. collect
3. Provide our number (001-804-934-2001) to the operator
4. Give your name as "Capital One Customer" when prompted                                                                                                                                                                                                                  
                                                                                                                                                                                                                                                                                Getting in touch with an international operator varies depending on where you are calling from.  Go to http://www.usa.att.com/traveler/index.jsp and:
1. From the drop down menu at the top of the page, choose the country you are calling from and click 'go'
2. Clink the link labeled detailed dialing instructions
3. Scroll down to the section labeled "COLLECT CALL to the U.S." and follow the instructions
  

1-800-955-7070

1-800-206-7986

001-804-934-2001
Rewards Center 1-800-228-3001

Secured Card

Apply

Make an initial deposit

If you have applied for a secured card and need to make a deposit, our dedicated representatives are waiting to help you. The sooner we receive your minimum deposit, the sooner you can get your card and start building credit.

Questions about your card

If you have questions about your secured card or if you would like to increase your security deposit, our dedicated representatives are waiting to help you.
 

1-866-781-9765
1-800-219-7931
1-800-955-7070
Prepaid Card Customer Service 1-866-532-9632
Online banking
Online Banking Assistance
  • Forgot user name
  • Reset password
  • Signing in
  • Enrolling
 		 1-866-750-0873
 		 001-804-934-2001
Apply for a credit card 1-800-695-5500
Report death of a cardholder 1-800-216-1686
Small Business credit card
  (national)

Small Business credit card
  (LA and TX only)

 1-800-867-0904
 

1-800-655-BANK (2265)
 
Opt out of marketing solicitations 1-888-817-2970

Payment Protection

   Sales
   Service

1-888-527-3014
1-888-527-6904
 Contact Us by E-mail
Account specific inquiries Enroll or log in to Online Banking to send a secure message
Report suspicious e-mails If you believe you have received a 

What is phishing?

"Phishing" is an internet scam in the form of an e-mail or pop-up box. The e-mails and pop-ups link to sites that look like well-known legitimate businesses and ask you to provide or confirm personal, financial, or password information.

Learn more about phishing or forward any suspicious e-mail to Capital One® at abuse@capitalone.com.
 e-mail that claims to be from Capital One, forward the suspicious e-mail to abuse@capitalone.com. 
General e-mail address webinfo@capitalone.com
 Contact Us by Mail
Payment Locate your payment address
General correspondence Capital One
Attn: General Correspondence
PO Box 30285
Salt Lake City, UT 84130-0285
Investigate a misapplied payment Capital One
Attn: Payment Investigations
PO Box 30287
Salt Lake City, UT 84130-0287
Dispute a merchant charge Capital One
Attn: Disputes
PO Box 30279
Salt Lake City, UT 84130-0279
Report suspected fraud Capital One
PO Box 30277
Salt Lake City, UT 84130-0277
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