Frequently Asked Questions

• All Capital One credit cards
• Small Business lines of credit
• Small Business credit cards
• Small Business corporate cards
• Small Business Administration lines of credit

When you sign up to stop receiving paper statements, you’ll receive a monthly e-mail letting you know that your latest credit card statement is available online. You can also use your online statement as your statement-of-record.

Consumer credit card customers - 1-800-955-7070
Small business credit card customers - 1-800-867-0904.

Credit cards sent by U.S. Mail will leave Capital One within four business days, but you should allow five to seven business days for mailing time.

Credit cards sent by Express Delivery will be delivered within three business days (Monday through Saturday) and will require a signature to confirm receipt.

By phone
Consumer credit card customers - 1-800-955-7070
Small business credit card customers - 1-800-867-0904.

By phone
Consumer credit card customers - 1-800-955-7070
Small Business credit card customers - 1-800-867-0904.

Additional information
Please visit www.capitalone.com/disputes.

If you are not already enrolled, enroll your credit card today by following the simple enrollment process.

It depends on who you want to add and what level of account responsibility they will take. We advise that you give us a call to determine whether your account is eligible to add a new user. There is no fee to add a user to an account.  

Consumer credit card customers - 1-800-955-7070
Small business credit card customers - 1-800-867-0904

To close your account, please give us a call at 1-800-955-7070 to speak to a representative. Once you've requested that your account is closed, you should:

• Stop using your card
• Stop any monthly automatic payments or pre-authorized charges you may have set up on your account, such as Internet Service Provider charge or monthly health club billing
• Pay the entire remaining account balance in full within 90 days after we receive your request to close your account

Capital One has a suite of credit card products that allow you to earn rewards—such as miles, points, or cash back—when you make an eligible transaction (the details and restrictions concerning Capital One’s rewards programs vary).

By phone/automated system
Consumer credit card customers - 1-800-955-7070
Small business credit card customers - 1-800-867-0904

Consumer credit card customers - 1-800-955-7070
Small business credit card customers - 1-800-867-0904

Note: A Pay-By-Phone cannot be processed from midnight Monday to 8:00 a.m. ET because of weekly system updates.

If you are not already enrolled, enroll your credit card today by following the simple enrollment process. You can also give us a call to get your latest account information:

Consumer credit card customers - 1-800-955-7070
Small business credit card customers - 1-800-867-0904

Please note that funds may be available as early as 8:00 a.m. the next day, and may be verified before they are made available.

If possible, please have your 16-digit credit card number, the circumstances of the loss or theft such as date and location, the last authorized charges to your account, and any access or purchase checks numbers that need to be honored.

• Ability to stop payment on a check
• Ability to order copies of paid checks or statements (should you need something more than a check image or online statement)
• Ability to personalize your online information (determine nicknames, mask accounts, define which accounts display online, etc.)
• Linking accounts (if you open new accounts that you want added or you wish to link Capital One credit cards or auto loans
• Ability to re-order checks online

You can also access our Online Banking associates by calling 877-442-3764. They can assist with any account need and also, where necessary, emulate your Online Banking session to help resolve issues by seeing what you see.

For bank loans, you have two options:

For Capital One credit cards, you can schedule an Online Bill Payment from your linked checking account by creating “Capital One” as a payee.

For Capital One auto loans, you also have two options.

For all products where internal payments are available, you’ll see a Payments or Pay Now button offered on the Account Summary screen that will direct you to the available options.

• For a copy of a cancelled check, go to Self Service and select Order Check Copy.
• For a copy of a statement, go to Self Service and select Order Statement Copy