Cookies are disabled. Please Enable the browser cookies and reload/refresh the page.
Skip to main content
Capital One
  • Find a bank branch/ATM
  • Enter your five-digit ZIP Code
     

Please enter your five-digit ZIP Code

We ask for your ZIP Code as product offerings and features may differ among geographic locations. You may change your ZIP Code at any time.

  • Credit Cards
    Expand Credit Cards
    Find A Card
    • View Top Reward Cards
    • Browse All Cards
    • Small Business Credit Cards
    • Find the Right Card
    • See if You're Pre-qualified
    • Respond to a Mail Offer
    Benefits And Services
    • View Cardholder Benefits
    • See Credit Card FAQ
    • Learn About Image Card
    • Redeem and Learn About Rewards
    • Pay Your Bill
    • Former HSBC Customer Updates
    See how to use Purchase Eraser-even on our mobile banking app-to erase travel costs!
  • Banking
    Expand Banking
    Personal Banking
    • Checking Accounts
    • Savings Accounts
    • Certificates of Deposit
    Business Banking
    • Small Business Banking
    • Commercial Banking
    Capital One bank branches and ATMs are so convenient you can find them at the corner of right and next door – find a branch/ATM near you.
  • Loans
    Expand Loans
    Home Loans
    • New Mortgage
    • Mortgage Refinance
    • Mortgage Rates
    Auto Loans
    • New Car Loan
    • Used Car Loan
    • Auto Loan Refinancing
    • Auto Loan Calculators
    • Auto Rates
    Apply now for a low rate auto loans from Capital One Auto Finance.
  • Investing
    Expand Investing
    Invest Online
    • ShareBuilder Investment Products
    • Trading and Pricing
    • Planning for Retirement
    • Site Tour and Demos
    • Open a ShareBuilder Account
    Manage Your Investments
    • View my ShareBuilder Accounts
    • Place a Trade
    • Markets Overview
    • Find Investments
    • Log In
    Powerfully simple online Investing.
  • Business
    Expand Business
    Small Business Banking
    • Business Credit Cards
    • Business Savings Accounts
    • 401(k) Plans
    • Resource Center
    Commercial Banking
    • Commercial Banking
    • Treasury Management
    Learn more about Capital One's Spark Business credit card offering unlimited cash back for your business.
  • Customer Service
    Expand Customer Service
    Contact Capital One
    • Credit Cards
    • Banking
    • Auto Loans
    • Home Loans
    • More Contact Options...
    Tools and Resources
    • Online Banking Support
    • FAQs
    • Find a Branch or ATM
    • Mobile Banking
    • Financial Education
    Capital One bank branches and ATMs are so convenient you can find them at the corner of right and next door – find a branch/ATM near you.
  • Log In
  1. Capital One Home >
  2. Customer Service >
  3. Frequently Asked Questions

Frequently Asked Questions

  • Print
  • Contact Us
  • Access your account
Skip Secondary Navigation

Customer Service

  • Frequently Asked Questions
  • Online Banking Support
  • Site Map
End of Secondary Navigation

General Questions

Credit Cards

Apply for a Card
Transferring Balances
After Applying
Security and Privacy
Managing Your Account
Dispute a Merchant Charge
Credit Card Agreements 
Former HSBC Customer Info 

General

Site Security
Investor Relations
Financial Education
Supplier Diversity
Privacy Policy
IRS Forms 1098 and 1099
Opt out of e-mail marketing

Auto Finance

General
New Auto Loans
Used Auto Loans
Auto Loan Refinancing
Dealer Instructions
Managing Your Account 

Online Banking

Credit Cards
Auto Finance

Small Business

Credit Cards

Home Loans
Homeowner's Assistance Information (for former Chevy Chase mortgage customers)
Investing
ShareBuilder

Our Twitter handle is @AskCapitalOne. Our agents are available Monday to Friday, 7 a.m. to 11 p.m. ET.

The HEXAGON DESIGN® (AND VARIATIONS), HSBC®, THE WORLD'S LOCAL BANK®, HOUSEHOLD®  (AND DESIGN) and HOUSEHOLD BANK®  are registered trademarks of HSBC Holdings plc or HSBC Finance Corporation and are used by Capital One by permission. Capital One is the issuer of this account.

CapitalOne.com

  • Capital One Home
  • Credit Cards
  • Banking
  • Loans
  • Small Business
  • Commercial Banking
  • Site Map

Corporate Information

  • About Capital One
  • Contact Us
  • Careers
  • Investors
  • Press
  • Investing For Good
  • Financial Education

Locations

  • Find a Branch/ATM

Worldwide

  • Canada
  • UK

Legal

  • Privacy
  • Security
  • Accessibility
  • Terms & Conditions
  • Servicemembers Civil Relief Act
  • Patriot Act Cert
  • Wolfsberg Questionnaire
  • ING Trademark Disclaimer
  • Member FDIC
  • Equal Housing Lender

This site provides information about and access to financial services offered by the Capital One family of companies, including Capital One Bank (USA), N.A. and Capital One, N.A., Members FDIC.
©2013 Capital One

Capital One is a federally registered service mark. All rights reserved. Capital One does not provide, endorse, nor guarantee and is not liable for third party products, services, educational tools, or other information available through this site.
Read additional disclosures.

Connect with Us

Follow Capital One on Facebook Follow Capital One on Twitter Follow Capital One on Google+ Follow Capital One on YouTube