Contact Us by Phone
| Customer service | 1-800-955-7070 |
| TDD | 1-800-206-7986 |
| Outside the US, call collect | 1-804-934-2001 |
| Rewards Center | 1-800-228-3001 |
Secured Card |
1-800-219-7931 |
| Prepaid Card Customer Service | 1-866-532-9632 |
| Online banking support | 1-866-750-0873 |
Fraud Protection International collect calls to report a lost or stolen card |
1-800-427-9428 1-800-239-7054 1-804-934-2001 |
| Apply for a credit card | 1-800-695-5500 |
| Report death of a cardholder | 1-877-357-5659 |
| Small Business credit card (national) |
1-800-867-0904 |
| Small Business credit card (LA and TX only) |
1-800-655-BANK (2265) |
| Opt out of marketing solicitations | 1-888-817-2970 |
| Payment Protection Service |
1-888-527-6904 |
Contact by E-mail
| Account specific inquiries | Enroll or log in to Online Banking to send a secure message |
|---|---|
| Report suspicious e-mails | If you believe you have received a phishing e-mail that claims to be from Capital One, forward the suspicious e-mail to abuse@capitalone.com. |
| General e-mail address | webinfo@capitalone.com |
Contact Us by Mail
| Payment | Locate your payment address |
|---|---|
| General correspondence | Capital One Attn: General Correspondence PO Box 30285 Salt Lake City, UT 84130-0285 |
| Investigate a misapplied payment | Capital One Attn: Payment Investigations PO Box 30287 Salt Lake City, UT 84130-0287 |
| Dispute a merchant charge | Capital One Attn: Disputes PO Box 30279 Salt Lake City, UT 84130-0279 |
| Report suspected fraud | Capital One PO Box 30277 Salt Lake City, UT 84130-0277 |
Top Questions
- Reply to a credit card offer received in the mail
- Transfer a balance to Capital One®
- Dispute a credit card charge
- Add someone to my credit card account?
- Where do I mail my credit card payment?
- Managing and accessing your account online FAQ
- View all customer service FAQ
- View card products and application FAQ
Credit Bureau Agencies
- Equifax
1-800-685-1111 - Transunion
1-800-916-8800 - Experian
1-888-397-3742
International Cards
- Visa® International
1-800-847-2911 - MasterCard® International
1-800-826-2181
