North Fork Bank and Superior Savings are becoming Capital One Bank

 North Fork Customers  Superior Savings Customers 
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FAQ Regarding Bank Name Change
1.Can I keep using my current checks?
2.Can I keep using the same ATM card or debit card and PIN?
3.Can I keep the same account numbers?
4.Do I need to change my direct deposit information?
5.What do I need to know about Online Banking?
6.Where does Capital One Bank have branches and ATMs?
7. Can I keep using my current passbooks?
8.Will I still have overdraft protection?
9.What phone number should I use for customer service?
10.Will the web site be changing?
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FAQ Regarding Bank Name Change
1. Can I keep using my current checks?
Yes. Your current North Fork Bank or Superior Savings checks will continue to be honored. The next time you reorder, we will send you new checks with the Capital One Bank name and logo. The routing number will remain the same.
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2. Can I keep using the same ATM card or debit card and PIN?
Yes. Continue to use your same ATM card or debit card and PIN. Shortly before your current debit card expires, we’ll send you a new card with the Capital One Bank name.

Personal banking customers will automatically be upgraded to MasterCard® Platinum debit card benefits.
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3. Can I keep the same account numbers?
Yes, most customers will keep the same account numbers. If you are one of the very few customers assigned a new account number, you will be contacted directly.
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4. Do I need to change my direct deposit information?
No. Automatic transfers, ACH payments and wire transfer information remain the same.
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5. What do I need to know about Online Banking?
Online Banking will continue to be secure, easy-to-use, and available to you 24/7— all without charge. Online Banking features a new look, easy-to-navigate screens, Online Bill Payment Service, Bank-to-Bank Money Movement, Mobile Banking, Account Alerts and more.

Beginning Monday, March 10, 2008

• Your online banking service will automatically be converted to Capital One Online Banking.
• Use your same Customer ID (User ID) and Password to log in to Online Banking from the home page of capitalonebank.com.
• Access your same accounts online.

More detailed information about Online Banking will be mailed to you prior to the automatic transition of your online banking information. View Demo of Online Banking

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6. Where does Capital One Bank have branches and ATMs?
With North Fork Bank and Superior Savings, Capital One Bank now has over 700 branches and 1,100 ATMs in New York, New Jersey, Connecticut, Virginia, Texas and Louisiana.

Beginning March 10, 2008, you can find branches and ATMs using our Branch/ATM Locator.
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7. Can I keep using my current passbooks?
Yes. When your passbook is full, you will receive a new passbook with the Capital One Bank name and logo.
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8. Will I still have overdraft protection?
If you currently have overdraft protection, it will continue to be provided on your account.
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9. What phone number should I use for customer service?
Keep using the same phone numbers you do today until March 10, 2008.

Beginning March 10, 2008 both personal and business customers will be supported by free customer service, available 24 hours a day, 7 days a week by calling 1-800-655-BANK.
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10. Will the web site be changing?
Yes. Beginning March 10, 2008, you should use the web address of www.capitalonebank.com for all of your banking needs, including to log in or enroll in, free and secure Online Banking and Bill Payment Service.

Return to the main North Fork page.          Return to the main Superior Savings page.

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