| New Mortgage FAQ |
| 1.
| How much house can I afford?
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| The amount of a loan for which you qualify is based on two different calculations. Using what are known as qualification ratios, lenders evaluate your income and long-term debts to determine a "safe" amount for your mortgage payments. A fairly standard ratio is 28/36. Certain mortgage plans sometimes use more liberal ratios-for example, the Fair Housing Authority (FHA) currently uses 29/41.
Here's how it works: With a 28/36 ratio, you are allowed to spend up to 28% of your gross monthly income for mortgage payments.
The lender will then run a different calculation. This one is your loan payment and debt payments combined, which may not exceed 36% of your gross monthly income.
To calculate exactly how much you may borrow, you also need an estimate of interest rates. For example: Suppose you had $1,000 a month for mortgage payment; at 7% that would let you borrow about $160,000 on a 30-year loan. At 6% the loan amount would be nearly $175,000.
As part of this calculation, you also need to estimate and include the property taxes, homeowner's insurance, and homeowner association fees (if applicable) you might need to pay, which are considered part of your monthly expense. Please see our Mortgage Calculators, and click on, "How much will my mortgage payments be?" for estimates of property taxes and homeowner's insurance costs.
Calculate how much you can afford
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| 2.
| Why do I need to check my credit prior to purchasing a house?
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| Even if you're sure you have excellent credit, it's wise to double-check at the outset. Straightening out any errors or disputed items now will avoid troublesome holdups down the road when you're waiting for mortgage approval.
You may see disputed items, in addition to errors caused by a faulty Social Security number, a name similar to yours, or a court ordered judgment you paid off that hasn't been cleared from the public records. If such items appear, write a letter to the appropriate credit bureau. Credit bureaus are required to help you straighten things out in a reasonable time (usually 30 days).
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| 3.
| How much do I need for a down payment?
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| Most lenders offer financing programs that allow the borrower to finance up to 100% of the sales price of a new home. However, if no down payment is made, the borrower will be required to pay for private mortgage insurance (PMI), see question ten, below, for further information on PMI. If you can afford to put more money toward a down payment, it will reduce the amount of your monthly mortgage payments. Some loans programs offer 3% down payments if you meet certain income standards. The Veterans Administration (VA) and the Rural Housing Service (RHS) also offer no-down-payment loans.
The lender will want to know how much money you plan to put down and the source of those funds. Sources you may draw upon include savings, stocks and bonds, pension funds, real estate holdings, life insurance policies, mutual funds, and employee savings plans.
You may also use a gift of money from a family member that need not be repaid. If you do this, you will need to present a letter to your lender that states the amount of the gift, is signed by the giver, and is notarized by a third party. A gift letter "form" may be obtained from your lender.
You are also now allowed to withdraw up to $10,000 from both traditional and Roth Individual Retirement Accounts (IRAs) with no early withdrawal penalty, if used towards buying your first home.
Under some mortgage programs, such as Fannie Mae's Community Home Buyer's ProgramSM with the 3/2 Option, part of your down payment may come from a grant from a nonprofit housing provider in your community.
Calculate how much you should put down
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| 4.
| How is pre-qualification different from pre-approval?
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| Any reputable Mortgage Banker will "pre-qualify" you for a mortgage before you start house hunting. This process includes analyzing your income, assets, and present debt to estimate what you may be able to afford on a house purchase. Real estate brokers can also calculate the same sort of informal estimate for you.
Obtaining mortgage "pre-approval" is another thing entirely. It means that you have in hand a lender's written commitment to put together a loan for you (subject to verification of income and employment).
Pre-approval makes you a strong buyer, welcomed by sellers. With most other purchases, sellers must tie the house up on a contract while waiting to see if the would-be buyer can really obtain financing.
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| 5.
| What is the difference between conforming and large nonconforming loans?
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| The term "conforming," as opposed to "nonconforming," is sometimes used to explain loans that offer terms and conditions that follow the guidelines set forth by Fannie Mae and Freddie Mac. These are the two private, congressionally chartered companies that buy mortgage loans from lenders, thereby ensuring that mortgage funds are available at all times in all locations around the country.
The most important difference between a loan that conforms to Fannie Mae/Freddie Mac guidelines and one that doesn't fit its loan limit. Fannie Mae and Freddie Mac will purchase loans only up to a certain loan limit (currently it is $417,000).
If your loan amount will be for more than the conforming loan limit, the interest rate on your mortgage may be higher or you may have slightly different underwriting requirements, particularly in regard to your required down payment amount. Check with your lender about this if you are taking out a large loan payment.
TIP: Nonconforming loans are sometimes called "jumbo loans."
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| 6.
| Should I choose fixed or adjustable interest rate mortgage?
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| Interest rates are usually expressed as an annual percentage of the amount borrowed. You can choose a mortgage with an interest rate that is fixed for the entire term of the loan or one that changes throughout. A fixed-rate loan gives you the security of knowing that your interest rate will never change during the term of the loan. An adjustable-rate mortgage (called an ARM) has an interest rate that will vary during the life of the loan, with the possibility of both increases and decreases to the interest rate and consequently to your mortgage payments.
Calculate which is better: fixed or adjustable
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| In the special vocabulary of mortgage lending, "points" are a type of fee that lenders charge (the full term to describe this fee is "discount points"). Simply put, a point is a unit of measure that means 1% of the loan payment. So, if you take out a $100,000 loan, one point equals $1,000.
Discount points represent additional money you can pay at closing to the lender to get a lower interest rate on your loan. Usually, for each point on a 30-year loan, your interest rate is reduced by about 1/8th (or .125) of a percentage point.
Tip: Usually, the longer you plan to stay in your home, the more sense it makes to pay discount points.
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| 8.
| What is APR (Annual Percentage Rate)?
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| Annual Percentage Rate (APR) factors interest plus certain closing costs, any points and other finance charges over the term of a loan. The APR must be disclosed to you according to federal Truth-in-Lending laws within three business days of when you apply for a loan, or prior to or at closing for a refinance.
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| 9.
| What are closing costs?
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| On the day you actually buy your new home, in addition to your down payment, the prepaid property tax and homeowners insurance premiums, you'll need cash for various fees associated with the purchase. These expenses are known as closing costs and are paid by both buyers and sellers.
Some closing costs you pay up-front when you apply for a mortgage loan. Those include money for a credit check on all applicants and an appraisal on the property. Keep in mind that even if you don't eventually receive the loan, that money is not refundable.
Other closing costs are possible and should be considered when evaluating your financial situation. These may include, but are not limited to:
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Title insurance fee
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Survey charge
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Loan origination fee
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Attorney fees or escrow fees
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Document preparation fee
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Points-up-front, (interest paid in return for a lower interest rate). Each point is one percent of the loan amount. Sometimes you can contract for the seller to pay your points.
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| 10.
| What is PMI (Private Mortgage Insurance)?
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| If you put less than 20% down on most loans, you'll be asked to protect the lender by carrying private mortgage insurance (PMI). Carrying PMI ensures that the debt is repaid if you default on the loan. This charge adds approximately an extra half a percent onto the loan.
FHA mortgages, in return for their low-down-payment requirements, also charge for mortgage insurance premiums (MIP).
If you have additional questions please call us toll free at 1-877-462-4040
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| Existing Mortgage FAQ |
| 11.
| What is an escrow account?
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| The account in which Capital One holds the borrower's escrow amount to pay property expenses, such as property taxes or homeowner's insurance.
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| 12.
| What if I want to waive escrows?
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| When you originated your loan, the terms were based upon the establishment of an escrow account for taxes and insurance. Under normal circumstances, this requirement is not waived. Should you believe extenuating circumstances exist, please call our Customer Service Department at 1-800-468-7808.
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| 13.
| Why am I short in my escrow account?
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| Shortages in your escrow account generally occur due to an increase in your taxes, insurance or both.
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| 14.
| Why didn't Capital One analyze my escrow account as soon as it became short?
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| Your escrow account is periodically examined to determine if current monthly deposits will provide sufficient funds to pay taxes, insurance, and other bills when due.
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| 15.
| Can I pay my escrow shortage due to an increase in tax and insurance bills?
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| Yes. Your payment will then decrease by the shortage determined by your escrow analysis.
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| 16.
| What do I need to do to change insurance companies?
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The policy, bill, and agent authorization from the new insurance company would need to be sent to our office at:
Capital One, N.A.
Attn: Insurance Department
PO Box 57046
Irvine, CA 92619-7046
This should be done thirty days prior to the expiration date of your current insurance policy.
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| 17.
| How should the mortgage clause read on the insurance policy?
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Capital One, N.A.
Its Successors and/or Assigns, ATIMA
PO Box 57046
Irvine, CA 92619-7046
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| 18.
| How large can my homeowner's insurance deductible be?
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| The insurance deductible can be the lesser of $1000.00 or 1% of the coverage amount.
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| 19.
| I have received a non-renewal notice from my insurance company, what does this mean?
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| Your agent is responsible for placing your coverage through another company without a lapse in coverage and can provide you details regarding the change.
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| 20.
| How much homeowner's insurance coverage do I need to obtain?
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| 100% replacement cost of the insurable value determined by the property insurer.
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| 21.
| I have received a check from my insurance carrier for property repairs, what do I do next?
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| The process for distribution of funds is dependent upon the amount of the claim. In all cases, a certification form must be completed. The certification form1 can be obtained on our website or by request from the customer service department at 1-800-468-7808.
If the check is over $10,000, endorsement by the customer and the certification form should be forwarded to:
Capital One, N.A.
Attn: Escrow Department
1501 Woodfield Road , Suite 400E
Schumberg, IL 60173-4982
Loss draft checks less than or equal to $10,000 can be endorsed at your local Capital One branch provided that the loan is current.
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| 22.
| Why is Hibernia listed on my check?
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| Hibernia is listed on the check because we have secured interest in the property. Our responsibility is to insure the damaged property is restored to its original or higher value. If your check lists Hibernia, rest assured those checks will still be honored.
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| 23.
| What is PMI Insurance?
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| Private Mortgage Insurance is required when the loan to value ratio exceeds 80% (less the 20% of the borrowed amount used for a down payment). This insurance protects the investor if the borrower defaults on the loan.
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| 24.
| Can I have my Private Mortgage Insurance cancelled?
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If you believe you are eligible to have your PMI dropped, send a written request to:
Capital One, N.A.
Attn: Escrow Department
1501 Woodfield Road , Suite 400E
Schumberg, IL 60173-4982
After our receipt of your written request, we will review your loan documentation and advise you, in writing, of the specific requirements relating to your loan for the termination of PMI.
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| 25.
| How often do I need to sign up for my homestead tax exemption?
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| In Louisiana, once you sign for the tax exemption it remains in effect until you move off the property.
The exception is Orleans Parish where the homestead exemption must be signed annually. For states other than Louisiana, contact your local tax assessor's office for specific requirements.
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| 26.
| Where do I send my property tax bill?
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Capital One, N.A.
Attn: Escrow Department
1501 Woodfield Road , Suite 400E
Schumberg, IL 60173-4982
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| 27.
| What is a late charge?
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| An additional charge that a borrower is required to pay as a penalty for failure to pay a regular installment when it is due. For example, if your loan is due on the first of each month, you have until the 16th to have a payment in our office without a late charge being added to your account.
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| 28.
| How long does it take to process a mortgage payment?
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| Once the payment is received at our location, it will be processed within a 24 hour period.
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| 29.
| How are my payments reported to the credit bureau?
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| Payment histories on all loans are reported to the credit bureau at the end of each month. This reports the status of your loan at that time.
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| 30.
| Can I change the due date of my loan?
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| The terms and conditions of your mortgage note determine the due date. Changes cannot be made to this document unless you were to refinance the loan.
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| 31.
| Can I pay only the interest portion due rather than a full payment?
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| The terms and conditions of your mortgage note state the amount due each month. This amount cannot be changed.
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| 32.
| Where can I mail my payoff?
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Capital One, N.A.
Attn: Escrow Department
1501 Woodfield Road , Suite 400E
Schumberg, IL 60173-4982
This is the only location able to process a mortgage loan payoff.
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| 33.
| When will I get my paid in full documents?
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| Once funds are received to pay the loan in full, your canceled documents will be mailed within 90 days.
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| 34.
| How is my escrow handled once my loan is paid off?
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| Any funds left in escrow account after the loan is paid off will be refunded to you within 30 business days. This refund will be sent in the form of a check. Once the loan is paid off, it is your responsibility to handle any future insurance or taxes that are due.
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| 35.
| What is mortgage life insurance?
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| It is a type of insurance that will pay off your mortgage in the event of your death during the term of the loan.
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| 36.
| I recently got married and want to change my name on my mortgage loan, what do I need to do?
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| Send a copy of your marriage license along with a written request for us to change your name. There is a $45.00 charge to change the name (no fees for FHA loans). This fee is needed at the time we receive your written request. Please forward this information to
Capital One, N.A.
Attn: Escrow Department
1501 Woodfield Road , Suite 400E
Schumberg, IL 60173-4982
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