Capital One strives to make its products and services accessible for all users, including people with disabilities. In an ongoing commitment to provide outstanding customer service, Capital One offers a variety of auxiliary aids and services to ensure effective communication.
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Capital One continues to take steps to improve web accessibility on www.capitalone.com, as well as our other Digital properties, and align with best practices and standards as defined by Section 508 of the U.S. Rehabilitation Act and the Web Content Accessibility Guidelines of the World Wide Web Consortium.
ADA Accommodation Requests
Capital One is committed to ensuring equal access to goods and services for our customers. If you have a request for auxiliary aids or services, please visit our Contact Us page.
Our websites are monitored and tested regularly by internal and third party accessibility consultants to identify any usability issues as well as discover new solutions to further improve the accessibility of our site. We test our websites using a variety of adaptive technologies. Some technologies used for testing are:
- Recent versions of JAWS, VoiceOver, and NVDA
- Multiple hardware platforms - Windows, Mac, and Mobile
- Recent versions of Internet Browsers - Internet Explorer, Safari, Firefox, and Chrome
- We recommend using the following web browser / screen reader combinations for an optimized experience:
- For Windows users: JAWS and Internet Explorer or NVDA and Firefox
- For Mac users: VoiceOver and Safari
- For mobile users: VoiceOver for the iPhone and TalkBack for Android devices
In order to build accessible interfaces throughout our web pages, Capital One has elected to rely on coding practices known as ARIA (Accessible Rich Internet Applications). Due to limited compatibility with older browsers such as Internet Explorer 6/7, we strongly recommend using the latest version of your web browser for the best experience. In addition to compatibility with WAI-ARIA, keeping your browser up to date is a good practice for security and overall performance.
For more information about Web Accessibility and ARIA, visit the Web Accessibility Initiative of the W3C.
To zoom in or out in your browser:
Windows: While holding down on the ‘CTRL’ key, press the ‘+’ key to zoom in, or while holding down on the ‘CTRL’ key, press ‘-’ to zoom out
Mac OS: While holding down the ‘COMMAND’ key, press the ‘+’ key to zoom in, or while holding down the ‘COMMAND’ key, press ‘-’ to zoom out
To invert colors on your browser, follow these steps:
Internet Explorer: Select tools -> Internet Options -> General -> Colors. You will be able to set the colors you wish to use.
Mozilla Firefox: Select tools -> Options -> General -> Fonts & Colors
Safari: Currently, there are no color inverting options in Safari.
To zoom in on your computer's screen:
- Click on the “Start” button. For keyboard users, you can either press the “Windows key” or press “Ctrl and Esc”
- Open "All Programs"
- Open "Accessories"
- Open the "Magnifier" application
- Press the "Windows key" and "+" together
Mac OS X:
- Open "System Preferences" from the "Apple menu"
- Open "Universal Access" and click on the "Seeing" tab
- Check the box under "Zoom" to "ON"
For users that wish to use a screen reader, there are free options available:
Windows: NVDA is a free and open source screen reader for Microsoft Windows operating systems, which can be obtained for free at http://www.nvda-project.org.
Mac: VoiceOver comes with Mac OS X operating systems by default (Mobile and Desktop). If for some reason VoiceOver is not installed, it can be downloaded for free from: http://www.apple.com/accessibility/voiceover/downloads.html
In addition to our website, we make use of social networks like Twitter and Facebook, to spread information and enable you to engage with us. These sites may present issues for visitors with disabilities that we are not able to control or remediate. These sites are not used as the sole source of important information about, or as the sole vehicle for communicating with us.
Capital One Accessibility Contact Form
If you are a person with a disability having difficulty with our website or online services, please contact Capital One’s Web Accessibility Team via the following link.